Refund & Cancellation Policy

Subscriptions

Paid plans are recurring subscriptions (monthly or annual) billed through our authorized payment provider, which acts as Merchant of Record and handles payment and tax. Each plan includes a set amount of usage (video generations or credits) per billing cycle. Unused usage does not roll over to the next cycle.

Cancelling

You can cancel at any time from your billing portal or account settings. Cancellation stops future renewals — your plan stays active until the end of the current paid period, and you are not charged again after that. We do not provide prorated refunds for the unused remainder of a billing period after you cancel.

Refunds

Because each video is produced using paid third-party AI compute at the moment you generate it, usage (credits/generations) already consumed is non-refundable. If you believe you were charged in error, were double-billed, or could not use the Service due to a fault on our side, contact us within 14 days of the charge and we will review your request in good faith. Approved refunds are issued to your original payment method through our payment provider.

Free trials & free tier

Where a free trial or free tier is offered, it lets you evaluate the Service before paying. If you subscribe to a paid plan, standard billing and this policy apply from the first charge.

Chargebacks

If you have a billing concern, please contact us first — we can almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in suspension of your account pending resolution.

How to request a refund

Email support@videoaistudio.ai from the address on your account, with your account email and the approximate date and amount of the charge. We typically respond within a few business days.