We're here to help. Email us and we'll get back to you as soon as we can — typically within one business day.
[email protected]No. When a generation fails, your video slot or credit is automatically refunded, and the failed video appears in your dashboard so you can try again for free.
Open your Dashboard, go to the Billing tab, and click Manage Subscription. You can cancel, switch plans, update your card, and view invoices there. If you cancel, your plan stays active until the end of the paid period.
Most videos take a few minutes depending on length and the selected model. You can leave the page — your video will be waiting in your Dashboard when it's ready.
VideoAI Studio is powered by Google Veo 3.1 and Veo 3.1 Fast, with Luma and Runway available as options.
Yes, subject to our Terms and the underlying AI providers' usage policies. You are responsible for ensuring your prompts and any uploaded images don't infringe others' rights.
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